bookdialysis.com - The first online booking engine for holiday dialysis

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Browse our FAQ section to find the answers you need.


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How do I receive dialysis patients?

How do patients pay for treatments?

Do patients pay to use bookdialysis.com?

How much should I charge for treatment?

Can I get a refund from bookdialysis.com, if I don’t receive any patients?

Can I give a patient a custom price?

How do I pay bookdialysis.com?

Is my credit card information secure?

How do I save my credit/debit card details?

How do I add or delete a credit card from my account?

Can anyone store credit card details?

What is the difference between a reservation and a booking?

Can I decline a reservation from a patient?

Are patients’ personal details verified before booking?

Can I reject a review?

I have received a bad review, what can I do?

How can I take great photos for my profile?

What size of photos should I upload to my profile?

Can I cancel a reservation I have received?

How can I become a healthcare provider on bookdialysis.com?

How can I receive a group of patients?

Are there any restrictions on what can be listed on the healthcare provider's profile?

What legal or regulatory issues should I consider before creating a listing on bookdialysis.com?

How do I edit my profile?

How do I change my email address?

Can I update my profile on bookdialysis.com after I start receiving patients?

Does bookdialysis.com provides professional photography services?

How do I update the list of treatments I offer?

How do I update the price for a treatment?

How do I delete my account?

My subscription has been suspended, why?

How do I update my availability for dialysis treatments?

What happens if a reserved slot for dialysis is unavailable?

I cannot see my clinic in search results, why?

I have to cancel a booking- How do I help a patient find another provider?

How will I be invoiced if I have to cancel a booking?

Are there cancelation fees for healthcare providers, when they cancel a booking?

How do I change my password?

How do ratings & reviews work?

How do I change my VAT/tax registration number?

How safe are my stored credit/debit card details?

What to know before you create a listing on bookdialysis.com.

How is bookdialysis.com complying with the General Data Protection Regulation (GDPR)?

How do I receive international patients?

How is bookdialysis.com safe?

How is my personal and business data used on bookdialysis.com?

How is my personal and business data used on bookdialysis.com?

How is bookdialysis.com complying with the General Data Protection Regulation (GDPR)?

I do not receive notification emails from bookdialysis.com. What should I do?

I have confirmed a dialysis treatment but I have not received the confirmation email. Is the treatment confirmed?

I have deleted my account, how do I reactivate it?

I cannot see my listing in search results, why?

I have two accounts, can I merge them?

What are bookdialysis.com's Terms of Use?

What is EHIC?

What to know before you create a listing on bookdialysis.com.

Which Internet browsers work better with bookdialysis.com?

Can I add a second email address to my account?

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