How can we help?

Browse our FAQ section to find the answers you need.

Getting Started

Finding a healthcare provider. Traveling safely.

Payments

Learn about payment methods. EHIC and private insurance coverage.

Your Account

Change email or password. Update account information.

Your Bookings

Track & manage bookings. Cancel bookings.

Group Trips

Learn about holiday packages.

Troubleshooting

Technical help & support.

Search all Patient FAQ

How do ratings & reviews work?

How do I book a Holiday Dialysis package for a group?

How do I book a treatment & travel package for a group?

Why do I have to register for a bookdialysis.com account?

Can I travel while on dialysis?

Can I contact the healthcare provider before my treatment?

Can I cancel my reservation?

Can the healthcare provider cancel my booking?

I have two accounts, can I merge them?

What are the payment methods for treatment?

Can I ask for a discount from the healthcare provider?

Do I pay a booking fee to bookdialysis.com?

When do I pay for my treatment?

Can I make a reservation without a credit card?

Do I prepay for my treatment?

How to prepare for my treatment?

What should I write in a review?

Can I edit my review after submission?

Can I edit my rating after submission?

Which Internet browsers work better with bookdialysis.com?

Why should I choose bookdialysis.com?

How it works?

How is bookdialysis.com safe?

What are bookdialysis.com's Terms of Use?

How do I change my password?

I have deleted my account, how do I reactivate it?

What factors determine how my clinic appears on search results?

How do I find a dialysis clinic?

Do I pay a cancelation fee?

How do I know that my booking is canceled?

Where do I find the provider's cancelation policy?

Can I change my reservation?

I cannot find my confirmation email. What should I do?

I do not receive notification emails from bookdialysis.com. What should I do?

How do I edit my profile?

Can I connect my facebook and bookdialysis.com accounts?

How do I change my email address?

How do I create an account?

What does the treatment price include?

How is the cost of treatment determined?

How do I rate and review a healthcare provider?

When do I have to write a review for a provider?

How is my personal and business data used on bookdialysis.com?

What is EHIC?

Am I entitled to EHIC?

Can I pay for my treatment with EHIC?

How do I delete my account?

I have trouble communicating with the clinic, after my booking was confirmed.

How do I know that my booking is confirmed?

How do I make a booking?

What is the difference between dialysis HD and HDF?

How do I find ratings and reviews, I have written in the past?