bookdialysis.com - The first online booking engine for holiday dialysis

Privacy Policy

This Privacy Policy explains how Diaverum d.VENTURES AB (hereinafter: “d.VENTURES”) collects, uses, and discloses personal data of medical facilities and platform users (collectively hereinafter: “User or Users”) using the bookdialysis.com platform (hereinafter: the “Platform”). For the purpose of this policy, personal data means any information relating to a natural or legal person, even indirectly, by reference to any other information.

The data controller is d.VENTURES, reg. no. 559345-9240, Hyllie Boulevard 53, SE 215 37 Malmö, Sweden. Phone number (Toll Free): +1 877-394-6045. E-mail: info@bookdialysis.com.
d.VENTURES has appointed a Data protection officer who can be reached using the above contact information, or by e-mail: dpo@bookdialysis.com

1. COLLECTED INFORMATION

Provided Information

d.VENTURES collects information the User is sharing via the Platform. The following information provided by the Users is collected:

  • Account data: name, email and other data of the User according to the User account;
  • Profile data: Users’ profile data such as: name, email, telephone, name of the home medical facility and contact details, gender, date of birth, holder of European Health Insurance Card (EHIC) or not, HIV, Hepatitis B and C status, and similar; medical facilities’ profile data such as: name of the medical facility, address, name of the contact person, website address, telephone number, email, VAT number, treatments, treatments’ price and reimbursement rates received by the state authorities for each treatment, acceptance of European Health Insurance Card (EHIC), admittance of HIV patients, Hepatitis B and C patients, description of the medical facility, designation if it is an independent medical facility or member of a group, certifications of the medical facility, accepted payment methods, availability overview, photos of the medical facility and similar;
  • Communication: communications via any tool provided by the Platform which are published by the Users;
  • Payment Data: financial information of the medical facility (credit card information);
  • Other data: otherwise provided information by the Users to d.VENTURES while filling in a form, conducting a search, by updating or adding information to the User account, responding to surveys, participating in promotions or using other features of the Platform and information obtained from Users upon request from d.VENTURES such as operation permit for the medical facility.

Automatically Collected Information

d.VENTURES automatically collects from the Platform the following information about the services and how they are used:

  1. Usage: information about User’s interaction with the Platform - visited pages or other content viewed, searches, reservations, availability checks, bookings and other actions on the Platform;
  2. Location: general information about User’s location;
  3. Log Data: information on when the Platform is used, how it is used, IP address, access times, hardware and software information, device information and similar.

Information Collected from Third Parties

d.VENTURES may collect approved information e.g. reviews and ratings of the medical facility, which is published on the Platform and visible to other logged in Users.

2. COOKIES

When you use our services, d.VENTURES can collect data about your devices using cookies and other similar technologies. The website may also include cookies and similar technologies from third parties. You can get more information and learn how to manage cookies at the end of this document.

3. PURPOSE OF USE OF COLLECTED INFORMATION

d.VENTURES uses, stores and processes information about Users in order to enable treatment availability checks, reservation of bookings via the Platform and in order to improve the Platform, and in particular to:

  1. enable access and use of the Platform features;
  2. enable communication among Users and with d.VENTURES;
  3. operate, protect and improve the Platform and the User experience;
  4. personalize and customize User’s experience by rating search results, showing ads based on Users’ search, booking history and preferences;
  5. provide customer service;
  6. send service or support messages/emails such as updates, security alerts, account notifications, reservation, availability responses and booking confirmations;
  7. any other purpose authorized and consented to by the User.

d.VENTURES also uses, stores and processes information about Users in order to create and maintain a safe environment, and in particular to:

  1. detect and prevent fraud, spam, abuse, security incidents and any other harmful activity;
  2. comply with legal obligations;
  3. resolve disputes with any User;
  4. implement Terms and Conditions for Users, and other policies.

d.VENTURES uses, stores and processes information about Users for advertising and marketing purposes and in particular to:

  1. send to the Users promotional emails/messages, marketing, advertising and other information that may be of interest to the Users based on collected data on their preferences;
  2. personalize, measure and improve advertising;
  3. administer surveys, contests and other promotional activities or events sponsored and managed by d.VENTURES.

In general, the legal basis for the processing of personal data is informed consent. When the Platform is sharing User data with the medical facilities, the legal basis is to enable conclusion or performance of a contract in the interest of the User,

4. PERSONAL DATA STORAGE TIME

Personal data collected by d.VENTURES will be stored as long as it is necessary to provide services to the Users via the Platform and will be permanently deleted after deletion of the medical facility account or User account with the Platform (hereinafter: “Account”). Personal data that has been shared with the medical facilities is under control of the medical facility and will follow their specific retention schedule.

5. SHARING & DISCLOSURE

Sharing between Users and with medical facilities

To help facilitate bookings, d.VENTURES may share information with other Users.

When a User submits a booking request, certain data about her/him is shared with the medical facility, including name. When the booking is confirmed, d.VENTURES will share contact data of the User and assist with coordinating the treatment and vice versa - when the medical facility has a confirmed booking, certain data is shared with the User, such as contact information.

Profiles and other Public Information

Users may publish information that is visible to other Users, such as:

  1. parts of User’s public profile page such as name, medical information i.e. designation of medical treatments being of interest, description, location, contact details and similar;
  2. treatment listing pages are publicly visible and include information on name of the medical facility, location, treatment description, treatment prices, medical facility’s certification, medical facility’s public profile photos with or without logo and any additional information in connection with the stated;
  3. after completing a booking and treatment, Users may rate and write reviews about the medical facility. The reviews become part of the Users’ available profile that other logged in users have access to.

Service Providers

d.VENTURES uses third party service providers to support the service provision related to the Platform. Service providers may:

  1. assist with background checks, fraud prevention, risk assessment and back-up services;
  2. provide customer service and advertising;
  3. process payments;
  4. provide technical assistance, support and management of the Platform.

Above stated providers have limited access to User’s information to perform these tasks on d.VENTURES’s behalf, and are contractually obligated to use it consistent with this Privacy Policy.

Safety and Compliance with Law

In order to comply with the law, d.VENTURES will cooperate with government and law enforcement officials and private parties. d.VENTURES will disclose any information about Users to relevant state authorities and courts as it believes necessary or appropriate to respond to claims and legal process, to protect the property and rights of d.VENTURES or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical or legally actionable activity. d.VENTURES will endeavor to notify Users about these requests, if allowed.

Business Transfers

If d.VENTURES undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then it may sell, transfer or share some or all of its assets, including Users’ information for the same purpose of providing the services to the Users via the Platform. In the event that the User’s information is transferred and becomes subject to a different privacy policy with different purpose of processing, d.VENTURES will notify in advance and ask the Users for consent.

Aggregated Data

d.VENTURES may also share aggregated and anonymized information (information about Users combined together so that it no longer identifies or references an individual User) and non-personally identifiable information for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.

6. USER’S ACTIVITIES

Access and Editing

Users may review, update, or delete the information by logging into their Account and reviewing settings and profile.

Account Deletion, Data Erasure and Rectification

For information on how the User can delete her/his Account, she/he should visit the FAQ section on the Platform for instructions. User shall note that information shared with others (like reviews or forum postings) may continue to be visible on the Platform in association with her/his name, even after their Account is deleted.

If the User wishes for any personal information to be permanently erased from the Platform, any dissemination of the respective personal data to cease, or processing by third parties of the respective personal data to halt, she/he shall contact d.VENTURES at info@bookdialysis.com and file such request.

If the User wishes for any personal information, including the information provided at his/her User Account to be rectified, and she/he it is not able to successfully amend this information on his/her own, the respective User shall contact d.VENTURES at info@bookdialysis.com and file such request.

7. SECURITY

d.VENTURES is continuously implementing and updating administrative, technical, and physical security measures to help protect Users’ information against unauthorized access, loss, destruction, or alteration. However, the Internet is not an absolutely secure environment so d.VENTURES cannot guarantee the security of the transmission or storage of User’s information.

8. CONSENT AND CHANGES

User has to give a consent for processing, as well as for cross border transfers of his/her personal data according to this Privacy Policy. The Consent may be withdrawn at any time. The consequence of such consent withdrawal by the User would be inability to use the Platform.

d.VENTURES reserves the right to modify this Privacy Policy at any time in accordance with this provision. If d.VENTURES makes changes to this Privacy Policy, the revised Privacy Policy will be posted on the Platform with the notification appearing when User enters the account. d.VENTURES will also provide Users with notice of the modification by email at least thirty (30) days before the date they become effective. If User disagrees with the revised Privacy Policy, she/he may cancel the bookdialysis.com User Account. If User does not cancel her/his bookdialysis.com Account before the date the revised Privacy Policy becomes effective, continued access or use of the Platform will constitute acceptance of the revised Privacy Policy.

9. YOUR RIGHTS

This is a summary of your rights as a registered User of the Platform:

  • You are entitled to know what Personal Data we are processing regarding you, and you can request a copy of such data.
  • You are entitled to have incorrect Personal Data regarding you corrected, and in some cases you may request that we delete your Personal Data (if, for example, the Personal Data is no longer necessary since the purpose of processing the data has been completed).
  • If you have given your consent to processing of your personal data for an explicit purpose you may always withdraw your consent. If you want to withdraw your consent.
  • You also have the right to object to certain processing of your Personal Data, and request that the processing of your Personal Data be limited.
  • You are entitled to extract your Personal Data in a machine-readable format and to transfer the Personal Data to another controller.

10. CONTACT

For any questions or complaints about this Privacy Policy & Consent to Personal Data Processing or d.VENTURES’s information handling practices as data controller of personal data stated here, you may contact d.VENTURES at:

d.VENTURES AB
Hyllie Boulevard 53, SE 215 37 Malmö, Sweden
Phone +1 877-394-6045

You may also email d.VENTURES at info@bookdialysis.com or dpo@bookdialysis.com.

11. COMPLAINTS

Your privacy is very important to us and we will always strive to protect and secure your personal information in the best possible way. If, in your opinion, we fail to do so, you have the right to file a complaint with the Data Protection Authority of your choice, e.g. one of the EU authorities, https://edpb.europa.eu/about-edpb/about-edpb/members_en.

Consent to Personal Data Processing

A User registering a User Account (hereinafter: “Data Subject“) at the booking platform “bookdialysis.com” (hereinafter: “Platform”), hereby provides an informed consent (hereinafter: “Consent”) to Diaverum d.VENTURES AB, a company established and existing under the laws of Sweden, registration number 559345-9240 (hereinafter: “d.VENTURES”), to process his/her personal data provided on the Platform (hereinafter: „Personal Data“), in accordance with the d.VENTURES Privacy Policy and the following terms and conditions:

  1. The Consent hereof is given for processing of Personal Data with or without automated means.
  2. The Consent hereof is given for processing of the following Personal Data:
    • name, e-mail, telephone, name of the home medical facility and contact details, gender, date of birth, information if Data Subject is holder of European Health Insurance Card (EHIC), HIV, Hepatitis B and C status;
    • information on costs for booked treatment by Data Subject to be provided by the medical facility (total costs of the treatment incurring to the Data Subject as non-European Health Insurance Card (EHIC) patient and the amount of reimbursement per Data Subject treatment as a European Health Insurance Card (EHIC) holder received by the medical facility from Public authorities, as well as aggregated data on completed and cancelled bookings through the Platform, of a specific Data Subject, and for a specific period of time);
    • other data entered to the User Account and otherwise provided information by the Data Subject to d.VENTURES while filling in a form, conducting a medical treatment search, by updating or adding information at the User Account,
    • information provided while responding to surveys, participating in promotions or using other features of the Platform;
    • information obtained by Data Subject upon request of d.VENTURES;
    • general information about Data Subject’s location and time of use of the Platform.
  3. Personal Data is not made publicly available, except where the Data Subject publishes it at the publicly visible features of the Platform aimed for the interaction between the logged in Users of the Platform.
  4. Purposes of Personal Data processing:
    • enabling treatment availability checks, reservation of bookings and execution of bookings via the Platform;
    • improving the Platform;
    • creating and maintaining a safe environment at the Platform; and
    • advertising and marketing.
  5. Personal Data processing may involve the following actions: collection, recording, systematization, accumulation, storage, modification (updating, revision), retrieval, use, delete, destruction, blocking, transfer (dissemination, provision, access), as well as cross-border transfer.
  6. The cross-border transfer of Personal Data is carried out by forwarding certain Personal Data to the booked medical facility and optionally to third party service providers inside and outside of the European Economic Area (EEA) for above stated purposes commissioned by d.VENTURES. The parties obtaining Personal Data via the cross-border transfer are bound by the d.VENTURES Privacy Policy and Standard contractual clauses having set up appropriate confidentiality and security measures. Nevertheless, the respective parties might be subject to lower personal data protection standards in their countries compare to the country of origin of the Data Subject, which represents a higher risk for Personal Data misuse.
  7. Personal Data is processed until the User Account is deleted or until the withdrawal of this Consent by the Data Subject is received, whichever comes first.
  8. The Personal Data is destroyed immediately after the withdrawal of this Consent or delete of the User Account.
  9. The Data Subject may also withdraw this Consent for processing of Personal Data by sending a written notice to d.VENTURES at support@bookdialysis.com.
  10. If Data Subject withdraws Consent for processing of Personal Data, the consequence of such consent withdrawal would be the delete of the User Account and the inability to use the Platform.
  11. This Consent shall be valid until the processing of the Personal Data is discontinued as indicated in clause 9 of the present Consent.

Cookie-information

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What are cookies

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What we use cookies for

The Site uses strictly necessary cookies that are essential to make the Site work correctly and are strictly necessary in order to enable you to move around the Site and use its features.

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Information about Cookies used on the Site

There are three types of cookies on the Site:
Persistent cookies, Session cookies and Third party cookies.

Persistent cookies save a file for an extended period on your computer and are used, for example, with functions which describe what information is new since you last visited the particular website (how long the cookie remains on your device will depend on the duration or “lifetime” of the specific cookie and your browser settings).

Session cookies are stored temporarily in your computer’s memory while you are visiting a website and surfing a page, and is used, for example, to determine what language you have chosen. Once you leave the website, the session cookie is deleted.

Third party cookies are cookies that belong to domains different from the one shown in the address bar, which open up potential for tracking the user's browsing history. We use Google Analytics and Ads, which also set cookies, to get a picture of how our visitors use the site and our marketing. These cookies do not contain identifying information about who the visitor is.

Our social media links with AddThis for, for example, Facebook, Google+, Twitter and Instagram also set cookies. These cookies do not contain identifying information about who the visitor is. For more info, see privacy policy.

About Google Analytics

We use a tool called “Google Analytics” to collect information about use of the Site. Google Analytics collects information such as how often users visit the Site, what pages they visit when they do so, and what other sites they used prior to coming to the Site. d.VENTURES uses the information we get from Google Analytics to maintain and improve the site’s content and technical performance to offer the best experience for the website visitor. Google Analytics collects the anonymized IP address assigned to you on the date you visit the Site. d.VENTURES does not combine the information collected using Google Analytics with other personal information. Google’s possibility to use and share information collected by Google Analytics about your visits to the Site is restricted by the Google Analytics Terms of Service and the Google Privacy Policy.

You can prevent Google Analytics from recognizing you on return visits to the Site by disabling cookies on your browser. You also have the option to prevent data from being used by Google Analytics: https://tools.google.com/dlpage/gaoptout (requires installation of a browser Add-on)

About Hotjar

We use Hotjar to improve our website and to be able to offer you a better experience.

When you visit our website, we store the name of your internet service provider (ISP), the name of the website from which you visit us, the parts of the website you have visited, how much time you spend on the website and information about that device (type of device, operating system, resolution of screen, language, country you are in and type of browser) you used during your visit. When we process your IP address during the time of your visit, the IP address is cropped and thus anonymized before it is overwritten on our servers. This is done by eliminating the last octet of your complete IP address.

Hotjar uses cookies to process information, including information from standard logs on the internet, as well as details about the visitor's behavioral patterns up until the visit to us. This is done to be able to offer you a better experience and to facilitate the use of certain functions. Hotjar stores this cookie information under a pseudonymous user profile. Hotjar does not process this type of information to identify visitors, or to further match the information to an individual visitor. If you do not want Hotjar to process your personal data you can opt out of Hotjar by following the so called “Do Not Track” instructions on this page: https://www.hotjar.com/legal/compliance/opt-out/

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